CANCELLATION, REFUND & LATENESS POLICY

Last updated: 05/12/2025

At Näkemiin, we respect your time and ask that you respect ours. These policies ensure fairness to all clients while protecting the time and income of our therapists. By booking an appointment, purchasing minutes, or buying a package, you agree to the terms below.

1. Appointment Cancellations

To keep the diary running smoothly, we require notice for all changes.

Cancellation Fees

48–24 hours’ notice: 50% of the treatment cost

Less than 24 hours or no-show: 100% of the treatment cost

Late cancellation fees are charged via Fresha’s secure card capture system.

If you are unable to attend due to illness or emergency, please contact us as soon as possible. Evidence may be requested at our discretion.

2. Late Arrivals

We will always do our best to accommodate you, but arriving late impacts the appointments after yours.

Appointments under 30 minutes

If you arrive late:

Your appointment may need to be shortened.

If you arrive too late for the service to be completed safely or to the required standard, the appointment will be treated as a late cancellation, and the full fee (100%) will be charged.

Appointments 30–60 minutes

If you arrive late:

Your appointment may be shortened, and the full fee (100%) still applies.

If there is not enough time remaining to complete the service safely, the appointment will be treated as a late cancellation, and the full fee (100%) will be charged.

Appointments over 60 minutes

If you arrive late:

Any lost time will be deducted from your treatment.

If the delay is too long for the service to be carried out safely or effectively, the appointment will be treated as a late cancellation, and the full fee (100%) will be charged.

Your appointment time is reserved just for you. Lateness can affect the quality and safety of your treatment, the running of the salon, and the experience of the next client. Thank you for respecting our timings.

3. Refunds

No refunds are provided for:

Completed treatments

Gift vouchers

Remaining or unused package sessions

Remaining or unused sunbed minutes

These conditions are required by our insurance and standard across the industry. If you experience an unexpected reaction to a treatment, please notify us immediately so we can support you appropriately.

4. Gift Vouchers

Non-refundable

Cannot be exchanged for cash

Remaining balances cannot be refunded, transferred or exchanged for alternative services

Must be used before the expiry date

5. Packages & Courses

This includes but is not limited to:

Laser packages

Self-love packages

Bridal packages

Sunbed minute bundles

Refunds & Transfers

No refunds or transfers after purchase

Unused sessions/minutes cannot be refunded, moved to another client, or exchanged for different services

Incorrect Purchases

If bought in error:

No sessions or minutes must have been used

We will adjust or swap the package — no cash refunds.

Expiry

Packages/minutes must be used within their validity period.

Sunbed minutes expire 6 months from the date of purchase.

Expired balances cannot be reinstated.

6. Sunbed / Tanning Minutes

Non-refundable and non-transferable

Unused minutes cannot be refunded, exchanged or moved to another client

Clients must follow safety guidelines; misuse may result in refusal of service with no refund

7. Patch Testing

Where required:

Services cannot proceed without a valid patch test

Missing a patch test may count as a late cancellation

Tests may need repeating after illness, medication changes or where required by insurance

8. Medical Conditions

If a medical condition prevents treatment:

A doctor’s note may be required

If undisclosed conditions are discovered at the appointment, the full fee applies due to the lost booking time

9. Right to Refuse Service

We may refuse service if:

A client behaves inappropriately

A treatment is unsafe due to contraindications

Patch testing has not been completed

No refund will be provided.

10. Contact

For questions or clarification:
📧 info@nakemiin.com