TERMS & CONDITIONS

Last updated: 25 September 2026

These Terms and Conditions apply when you book or receive a treatment, purchase a gift voucher, package or sunbed minutes, or use another paid service provided by Näkemiin.

By making a booking or purchase, you confirm that you have read and accepted these Terms and any relevant policies brought to your attention. Nothing in these Terms affects your statutory rights.

1. Business Information

Trading Name: Näkemiin
Legal Entity: Deluxe Dermis Ltd. T/A Näkemiin
Trading Address: 72 High Street, Harrold, Bedfordshire, MK43 7BH
Website: www.nakemiin.com
Booking System: Fresha
Email: info@nakemiin.com
Telephone: 07572 730948

We may update these Terms when our services, policies or legal obligations change. The current version and its effective date will be published on our website.

2. Bookings and Payments

Appointments may be booked through Fresha or directly with Näkemiin.

A valid payment card may be required to secure an appointment. Booking confirmations and reminders may be sent through Fresha; however, clients remain responsible for remembering and attending their appointments.

Full payment is required at the time of treatment unless another arrangement has been agreed in advance.

We accept:

• payments processed through Fresha
• card payments
• valid Näkemiin gift vouchers
• other payment methods accepted by the salon at the time of purchase

3. Cancellations and No-Shows

The following cancellation fees may apply:

• 48–24 hours’ notice: 50% of the treatment price
• Less than 24 hours’ notice or failure to attend: 100% of the treatment price

Cancellations should be made through Fresha or by contacting us directly.

Fees may be charged using the payment card provided at booking. They will be applied fairly and may be adjusted where required by law, where we successfully refill the appointment, or where exceptional circumstances are accepted at our discretion.

Please read our separate Cancellation, Refund and Late Policy for full details.

4. Arrival and Lateness

Please arrive on time for your appointment.

If you arrive late, your treatment may be shortened to avoid affecting the next client. The full treatment price may still be payable.

If insufficient time remains to perform the service safely or to the required standard, the appointment may be treated as a late cancellation and the applicable cancellation fee may be charged.

5. Patch Testing

Certain treatments require a valid patch test within a specified timeframe for safety, manufacturer, professional or insurance purposes.

Where a patch test is required:

• treatment cannot proceed without a valid result
• the client is responsible for attending the patch test within the stated timeframe
• a new test may be required following illness, medication changes, a significant treatment gap or updated product guidance

If treatment cannot proceed because a required patch test was not completed, our cancellation policy may apply.

6. Medical Information and Treatment Suitability

Clients must disclose relevant:

• medical conditions
• medications
• allergies
• skin conditions
• pregnancy
• recent procedures or treatments
• changes affecting treatment suitability

We may request medical confirmation or a doctor’s note where appropriate.

We reserve the right to postpone, adapt or decline a treatment where it would be unsafe, unsuitable or outside our professional scope.

If treatment cannot proceed because relevant information was not disclosed before the appointment, our cancellation policy may apply.

7. Treatment Results and Aftercare

Treatment results vary between individuals and may be influenced by factors including skin type, medical history, lifestyle, treatment response, appointment spacing and aftercare.

We will provide realistic guidance, but specific results, timescales or complete outcomes cannot be guaranteed.

Clients are responsible for following the preparation and aftercare advice provided. Please contact us promptly if you experience an unexpected reaction or have concerns following treatment.

Completed treatments are not refundable simply because a client changes their mind or because results differ from their personal expectations. Where a service has not been provided with reasonable care and skill, the remedies available under consumer law will continue to apply.

8. Children and Guests

Children under 16 may not accompany clients to appointments unless this has been agreed with us in advance.

Guests are not normally permitted in treatment rooms. Exceptions may be agreed for accessibility, parental consent, safeguarding or another reasonable support need.

Children and guests remain the responsibility of the accompanying adult and must not interfere with the safe delivery of treatments.

9. Right to Refuse or Stop a Service

We may refuse, postpone or stop a service where:

• treatment would be unsafe or unsuitable
• a required patch test has not been completed
• relevant medical or suitability information has not been disclosed
• intoxication is suspected
• a client behaves in an abusive, threatening or inappropriate manner
• salon policies or safety instructions are repeatedly breached
• continuing could place the client, team or another person at risk

Any charge or refund will be considered according to the circumstances, our cancellation policy and the client’s statutory rights.

10. Gift Vouchers

Gift vouchers:

• cannot be exchanged for cash
• cannot be transferred or exchanged for alternative services
• must be redeemed before the stated expiry date
• are non-refundable after any applicable statutory cancellation period has ended, except where required by law

Any remaining balance must be used before the voucher expires.

11. Packages, Courses and Sunbed Minutes

Packages include, but are not limited to:

• laser treatment packages
• self-love packages
• bridal packages
• sunbed minute bundles

After any applicable statutory cancellation period has ended or a package has been used, packages are non-refundable and non-transferable except where required by law.

Unused sessions or minutes cannot be transferred to another client or exchanged for different services.

Incorrect purchases should be reported within 48 hours. Provided nothing has been used, we may exchange the purchase for a more suitable option. Any price difference will be payable.

Packages must be used within the validity period stated at purchase. Sunbed minutes expire six months after purchase. Expired sessions or balances cannot normally be reinstated.

Sunbed use is also subject to our separate safety notice and all instructions provided by our team.

12. Complaints and Treatment Concerns

If you are unhappy with a service, please contact us as soon as possible—ideally within 48 hours—so that we can assess the concern fairly.

We may request information, photographs or an in-person assessment where reasonably necessary.

Depending on the circumstances, an appropriate resolution may include:

• advice or additional aftercare
• an assessment or adjustment
• repeat performance or corrective treatment
• a price reduction
• a partial or full refund where appropriate or legally required

Please refer to our separate Complaints Procedure for further information.

13. Personal Belongings

Clients are responsible for their personal belongings while visiting the salon.

We are not responsible for loss or damage unless it results from our failure to take reasonable care or another liability that cannot legally be excluded.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or a breach of statutory consumer rights.

Subject to the above, Näkemiin is not responsible for avoidable loss, damage or adverse outcomes caused by:

• relevant information not being disclosed
• preparation or aftercare instructions not being followed
• matters outside our reasonable control
• results that could not reasonably have been predicted or guaranteed

Näkemiin maintains appropriate public liability and treatment insurance.

15. Privacy and Data Protection

We process personal data in accordance with applicable data-protection law.

Please read our Privacy Policy for information about what we collect, why we use it, how long we retain it and your data-protection rights.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute will be subject to the courts with jurisdiction under applicable consumer law. Nothing in this section limits any rights a consumer may have to bring a claim in another court where the law permits.

17. Contact

For questions about these Terms, a booking or a purchase, please contact:

Näkemiin
Deluxe Dermis Ltd. T/A Näkemiin
Email: info@nakemiin.com
Telephone: 07572 730948