COMPLAINTS PROCEDURE

Last updated: 05/12/2025

At Näkemiin, we aim to offer a calm, professional and supportive experience.
If you are unhappy with any part of your treatment or service, this procedure explains how we will resolve it fairly.

How to Make a Complaint

Complaints should be sent within 48 hours of your appointment to:

📧info@nakemiin.com

Please include:

your name
date of treatment
the service received
a description of your concern
photos if relevant

How We Handle Complaints

We will acknowledge your complaint within 3 working days.

A full investigation will be carried out, including reviewing consultation forms, treatment notes and photos (if applicable).

You will receive a response within 10 working days.

Possible Outcomes

Depending on the complaint, outcomes may include:

advice and reassurance
aftercare support
adjustments or follow-up treatments (if appropriate)

Refunds are not provided, as payment is for our time and professional service.

Escalation

If you feel your complaint has not been resolved fairly, you may contact our insurer for guidance.
Details will be provided upon request.