PRIVACY POLICY & GDPR NOTICE

Last updated: 05/12/2025
Business Name: Deluxe dermis T/A Näkemiin
Website: www.nakemiin.com
Booking System: Fresha
Contact Email: Info@nakemiin.com

1. Introduction

At Näkemiin, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, book an appointment, or receive a treatment.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or booking with us through Fresha, you agree to the practices outlined in this notice.

2. Personal Data We Collect

A. When you visit our website (IONOS)

IONOS may automatically collect:

IP address
Device information
Cookie preferences
Pages viewed

This helps with security, performance and analytics.

B. When booking through Fresha

Fresha collects:

Name
Email address
Phone number
Appointment history
Payment information (securely stored by Fresha/payment providers – we do not see full card details)

Fresha’s own Privacy Policy also applies.

C. Consultation and treatment information

For safety and insurance, we may collect:

Medical history
Allergies
Skin conditions
Patch test records
Relevant health information

This enables us to deliver safe and appropriate treatments.

D. When contacting us

We may collect information from:

Emails
Contact forms
Social media messages

E. Photos

With your consent, we may take before/after photos for:

Treatment tracking
Insurance records
Marketing (only with separate explicit consent)

You may withdraw marketing consent at any time.

3. How We Use Your Data

We use your information to:

Manage bookings and appointments (via Fresha)
Provide safe and appropriate treatments
Maintain accurate consultation and patch test records
Contact you about appointments or changes
Process payments
Comply with insurance and legal obligations
Improve our services
Send marketing communications (only if you opt in)

We never sell your data.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent: marketing emails, photos

Contract: booking and receiving treatments

Legal obligation: health/safety requirements, patch testing, record keeping

Vital interests: protecting your wellbeing

Legitimate interests: running and managing our business

5. How Your Data Is Stored

Fresha

Stores client details, bookings, treatment notes and patch tests.
Fresha is GDPR-compliant and uses secure cloud infrastructure.

IONOS

Provides secure website hosting and analytics.

Business Devices

Any devices used by Näkemiin are:

Password-protected

Accessed only by authorised staff

Encrypted where applicable

We do not store full card details at any time.

6. Data Retention

To comply with insurance and industry standards:

Consultation forms: 7 years

Patch test records: 7 years

Treatment notes: 7 years

Email enquiries: 12 months

Marketing photos: until consent is withdrawn

Website analytics: as per IONOS policy

After this, data is securely deleted.

7. Sharing Your Data

We only share your data with trusted third parties essential to our business operations:

Fresha (booking management)
Payment processors (Stripe, FreshaPay etc)
IONOS (website hosting)
Insurance providers (only if required due to a claim)
Law enforcement (only when legally required)

We never sell or trade your personal information.

8. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion (where legally permissible)
Withdraw consent at any time
Restrict or object to data processing
Request a copy of your data (data portability)

To exercise any of these rights, please contact us at: info@nakemiin.com

9. Cookies & Tracking

Our website uses essential and analytical cookies to:

Improve site performance
Understand visitor behaviour
Enhance security

Cookies can be managed or disabled in your browser settings.

10. Children’s Privacy

We do not knowingly collect personal data from anyone under 16 without parental consent.

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal obligations.
The “Last updated” date at the top will always show the most recent version.

12. Contact Information

For questions about this Privacy Policy or your data rights, please contact:
info@nakemiin.com
07527730948

Last Updated: [05/12/2025]