TERMS & CONDITIONS

Last updated: 05/12/2025

These Terms & Conditions (“Terms”) apply to all bookings, purchases, treatments, services, and interactions with Näkemiin. By booking an appointment, purchasing a package, visiting our premises, or using our website, you agree to these Terms.

1. General Information

Business Name: Deluxe Deris T/A Näkemiin
Website: www.nakemiin.com
Booking System: Fresha
Contact Email: info@nakemiin.com

Näkemiin reserves the right to update these Terms at any time. Changes will be posted on our website with the updated date above.

2. Booking Policy

All appointments must be booked through Fresha or directly with us.

A valid payment card is required for booking due to our cancellation policy.

You will receive confirmation and reminder messages via Fresha.

We may refuse or cancel any appointment if it is unsafe, unsuitable, or breaches these terms.

3. Arrival & Lateness

Please arrive on time for your appointment.

If you arrive late:

Your treatment may be shortened.
If you are too late for the service to be completed safely, the appointment will be treated as a late cancellation and charged 100%.

Full details are in our Cancellation Policy.

4. Cancellations & No-Shows

By booking an appointment, you agree to our cancellation terms:

48–24 hours’ notice: 50% fee
Less than 24 hours or no-show: 100% fee

Cancellations must be made via Fresha or by contacting us directly.

Late cancellations are automatically charged through your saved card.

5. Patch Testing

Certain treatments legally or safely require a patch test.

Patch tests must be carried out within the required timeframe.

Failure to attend a patch test may result in the appointment being cancelled and charged.

Treatments will not proceed without a valid patch test.

6. Medical Conditions & Suitability

You must inform us of:

medical conditions
allergies
medications
skin conditions
pregnancy
recent procedures

Failure to disclose information may result in treatment refusal, and the full fee may still apply.

If a treatment is unsafe due to medical reasons, we may require a doctor’s note or decline the service.

7. Treatment Results

Individual results vary depending on:

skin type
lifestyle
aftercare
medical factors

No outcome can be guaranteed.
We do not offer refunds for dissatisfaction with results, as payment is for the service/time.

8. Children & Guests

To ensure safety and relaxation:

Children under 16 cannot attend appointments unless previously agreed.
No accompanying guests are permitted in treatment rooms unless approved for accessibility reasons.

9. Right to Refuse Service

We may refuse service if:

a treatment is unsafe
a client behaves inappropriately
patch testing hasn’t been completed
policies are repeatedly breached
intoxication is suspected

No refund will be provided in these cases.

10. Gift Vouchers

Non-refundable.
Cannot be exchanged for cash.
Remaining balances cannot be refunded or transferred.
Must be redeemed before the expiry date.

11. Packages & Sunbed Minutes

This applies to, but is not limited to:

laser packages
self-love packages
bridal packages
sunbed minute bundles

Packages are non-refundable and non-transferable.

Sunbed minutes expire 6 months from purchase.

Incorrect purchases must be reported within 48 hours, with no sessions/minutes used.

12. Payment

We accept:

Fresha payments
Card payments
Approved vouchers

Full payment is required at the time of service unless otherwise arranged.

13. Privacy & Data Protection

We comply with UK GDPR.
See our Privacy Policy for full details on how your data is collected, stored, and protected.

14. Complaints

If you are unhappy with your experience:

Contact us within 48 hours of your appointment
We will investigate the issue promptly and fairly
Solutions may include advice, adjustments, or follow-up treatments — refunds are not offered

15. Liability

Näkemiin is not liable for:

Reactions caused by undisclosed medical conditions
Failure to follow aftercare advice
Personal items lost on the premises
Outcomes outside of therapist control

We maintain full public liability and treatment insurance.

16. Governing Law

These Terms are governed by the laws of England & Wales.
Any disputes will be handled under UK legal jurisdiction.